Remote Assistance Request

Windows XP

Pre-requisites

• Ability to login to your computer
• An operational Internet connection (dial-up or broadband)
• Configured and working Outlook Express. (If you prefer to send the Request Manually, for example, using a WebMail client like Hotmail or Incredimail, then please see the Manual Sending Instructionsl

Automatic Sending Instructions
»	Connect to the Internet
»	Visit Internode IP Display Page
»	Write down the 4 numbers you see displayed there
»	Click on the Start button
»	Select Help and Support
»	On the top, right side, click on Invite a friend to connect to your computer with Remote Assistance
»	Click on Invite someone to help you
»	You may have to allow the process to proceed with your virus scanner or firewall software
»	Using e-mail, type Support@Remotely-Helpful.com in the e-mail address
»	Click Invite this Person
»	Fill in who the request is from
»	In the Message, type in the 4 numbers you noted down in step 3, also, fill in your name, contact phone number and a description of what your problem is and what you would like us to do.
»	Click the Continue button
»	Change the invitation expiry to 1 day, rather than one hour
»	Make sure the Require the recipient to use a password check box has a tick in it
»	Type your password in each of the two password boxes
»	Click Send Invitation button
»	You may be asked by Outlook or Outlook Express for permission to send the e-mail
»	You should see that your Request has been sent.
»	You can examine your outstanding help requests by clicking on the view invitation status link.
»	Phone us on 0419 811 701 and let us know what the password is, during this call, we will organise a time to actually process the assistance request.
»	When we connect to you to provide assistance, you will see
»	You will then be in the 'Remote Assistance' mode, where a 'chat' window is displayed and you can show us what the problem is, as we will be watching.
»	When we leave or you stop the Remote Assistance session, you will see this screen.